Knowing and acting on customer needs is perhaps the most important competitive advantage an organization can build. And while most organizations claim to be customer-centric, few are able to translate their purpose into day-to-day operations and catalyze customer centricity into growth.
In partnership with HBR Analytics, we will explore the relationship between a customer-centric purpose and its impact on the customer experience—and bottom line. In this session, learn what “customer-committed companies” are doing differently as they live out their purpose, and find meaningful ways you can influence your organization to do the same.
In this webinar you will: